Remote Job – English-speaking Customer Service Representative * Smart Projector account

Are you a customer service enthusiast with a knack for providing exceptional support to customers in the tech industry? Join our team as an English Customer Service Specialist, remotely assisting projector product customers in the US market. We are seeking a customer-oriented individual who can efficiently address customer needs and ensure satisfaction.

Work Schedule:

• Monday, Tuesday: 5am – 2pm PST
• Wednesday: 4:30am – 9:30am PST
• Saturday: 5am – 2pm PST
• Sunday: 5am – 1pm PST

Responsibilities:

As an English Customer Service Specialist, your responsibilities will include:

• Multi-Channel Support: Provide customer support via voice, email, and chat channels.
• Timely Responses: Promptly answer customer calls, online chats, and emails to address inquiries effectively.
• Feedback Collection: Gather and relay customer feedback to enhance product quality and processes.
• Product Knowledge: Acquire in-depth knowledge of projector products and complete assigned tasks.

Qualifications:

To excel in this role, you should meet the following qualifications:

• Language Skills: Demonstrate proficiency in English.
• Experience: Possess more than 2 years of customer service experience, preferably in technical support or Ecommerce.
• Communication: Strong communication skills and the ability to follow a stable work schedule.
• Inclusivity: Both males and females are encouraged to apply for this position.

This fully remote position offers you the flexibility to work from home, provided you have a stable internet connection. If you are passionate about customer service and eager to contribute to a dynamic work environment, we invite you to apply and be part of our team dedicated to making a difference in customer experiences.

Conclusion:

Join us as an English Customer Service Specialist and play a vital role in supporting projector product customers in the US market. Your dedication to providing top-notch service and resolving customer issues will contribute to our mission of delivering exceptional support. Apply now and embark on a rewarding career journey with us.