Full-Time * Remote * Chinese & English Bilingual Customer Service – Financial Account

Full Time

Job Description

As a Bilingual Customer Service Representative, you will be the first point of contact for our long-standing online payment platform partner, providing support through phone, live chat, emails, and ticketing systems. You will also be responsible for reviewing and processing attachments.

Work Schedule:
Your work schedule will typically be between 9:30 AM – 6:30 PM or 8:30 AM – 5:30 PM China Standard Time.

Training:
Our partner will provide English language training for a period of approximately one month.

Job Responsibilities:

  • Answering calls and providing exceptional customer service
  • Responding promptly to customer inquiries via live chat and email
  • Processing and responding to tickets received throughout the day
  • Reviewing and processing or declining attachments within 24-48 business hours of receipt

Requirements:

  • Long-term commitment
  • Fluent in both Chinese Mandarin & English
  • Serious and responsible approach to work
  • At least 2 years of online customer service experience
  • Able to meet company’s KPI
  • With proper environment to support a work from home job

We are looking for a dedicated individual with a passion for providing excellent customer service. If you meet these requirements and are ready to take on this exciting role, please apply today.

Any questions? Call our award-winning support team at +1 (416) 848-7505

  • Human Resources: +1 (416) 848-7505
  • Email: hr@callnovo.com
  • Skype: 29474674@callnovo.com
  • Facebook: Callnovo Contact Center
  • Canada Office: Suite 1108, 3601 Highway 7 East Markham, ON L3R 8X6 Canada
  • China Office: Room 1802-1810 Shenlan Shidai Building, Middle of Baling Road, Yueyang, Hunan, China

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