English/French Bilingual Customer Service Specialist | Work from Home Job

Join Callnovo as an English/French Bilingual Customer Service Specialist. We’re currently seeking two dedicated professionals fluent in English and French (C1 level) to provide top-notch customer service and technical support for a leading software company. This remote, work-from-home role is a golden opportunity for those with a knack for customer retention and problem-solving.

Work Schedule:

Flexible 9-hour shifts covering European evenings or weekends, 5 days per week. Your adaptability will be key.

Key Responsibilities:

1. Deliver superior customer service through phone, text, and email.
2. Excel in customer retention with effective communication and problem-solving skills.
3. Provide expert technical support for software product issues.
4. Consistently meet required KPIs, demonstrating a strong work ethic.

Requirements:

1. C1 level fluency in English and French.
2. Minimum 2 years of experience in online customer service and technical support.
3. Long-term commitment to the role with a focus on stability and meeting KPIs.
4. A well-equipped home office featuring a Windows system computer with mainstream configuration and high-speed internet.
5. Flexibility to work during European evening or weekend hours.

Interested candidates should forward their resumes to hr@callnovo.com. Only qualified candidates will be contacted for an interview. Callnovo values diversity and encourages all qualified individuals to apply.