Bilingual English/German Customer Service Representative – Software account

As a Bilingual English/German Customer Service Representative at Callnovo, your primary role will involve providing exceptional customer support through phone, email, chat, and ticket systems. You will address inquiries related to software activation, account subscriptions, cancellations, and technical support during software usage.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, and ticket systems.
• Assist customers with software activation, account subscriptions, cancellations, and technical queries.
• Collaborate effectively with team members to ensure timely resolution of customer issues.
• Uphold a professional demeanor and ensure high levels of customer satisfaction.

Qualifications:

• Proficiency in both English and German (B2 level or higher).
• Minimum of 2 years of experience in online customer support or technical assistance.
• Background in the software industry would be advantageous.
• Strong problem-solving skills and the ability to thrive in high-pressure situations.
• Flexibility to work varied hours, including evenings and weekends, as per team requirements.

Benefits:

• Fully remote position, offering the flexibility to work from anywhere.
• Supportive and collaborative work environment.
• Attactive incentive plan
• Comprehensive training and a well-defined organizational framework.
• Opportunities for career growth within stable, long-term projects.

If you are a bilingual professional seeking a secure, remote role and possess the requisite skills and experience, we invite you to apply to be a part of our dynamic team at Callnovo.

* Due to VPN limitation, we do not consider Egypt-based candidates for this position