Remote Online English Customer Service & Technical Support Specialist

Are you a skilled communicator with a passion for providing top-tier customer service? We are currently seeking a Remote Online English Customer Service & Technical Support Specialist to join our dynamic team. Operating within the United States market, this role is crucial for ensuring customer satisfaction and technical guidance for our Dehumidifiers account. Join us and be part of a groundbreaking customer service experience that sets new standards in the industry.

Responsibilities:

• Provide timely and effective responses to customer inquiries via phone, online chat, and email during regular business hours (9 am to 5 pm EST).
• Address customer concerns with empathy and professionalism, ensuring that all interactions are handled with care and efficiency.
• Proactively gather feedback from customers to contribute to product improvement and enhance the overall customer experience.
• Demonstrate a comprehensive understanding of our dehumidifiers and assist customers with technical support inquiries.
• Collaborate with team members and supervisors to continuously improve service delivery and customer satisfaction.

Qualifications:

• Exceptional proficiency in the English language with outstanding communication skills.
• Minimum of 2 years of experience in customer service or technical support roles.
• Able to support multiple channels
• Strong problem-solving abilities and a keen eye for detail.
• Ability to adapt to new information quickly and efficiently.
• Previous experience in the electrical appliance industry is a plus.

Our company values remote work flexibility and offers a supportive team environment, enabling you to excel in your role from the comfort of your home. If you are a proactive individual committed to delivering exceptional customer service, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter outlining your relevant experience and skills to hr@callnovo.com. Join us on our mission to redefine customer service excellence in the realm of dehumidifiers.