Remote * Bilingual French & English Customer Service Representative

Are you passionate about providing exceptional customer service in the tech industry? We are seeking a dedicated individual to join our team as a Customer Service Representative for our Cloud Camera product. As an integral part of our team, you will be responsible for handling customer inquiries and resolving complaints via phone, completing daily work orders efficiently, handling online chats, documenting call information, updating customer records, and ensuring service level goals are met.

Job Details

• Location: Remote
• Working Hours:
  • Monday: 9 am to 7 pm
  • Tuesday to Thursday: 11 am to 7 pm
  • Friday and Saturday: 9 am to 5 pm
  • Base on Central European Timezone

Requirements

1. Fluent in both French & English
2. Minimum of 1 year experience in a call center customer service role.
3. Stable internet connection, access to Windows operating system.
4. Quick learner with strong problem-solving skills.
5. Candidates with a technical background will be given preference.

Perks

• Work from the comfort of your home.
• Long-term stable project with a reputable client.

If you meet the requirements and are excited about the opportunity to work in a dynamic and supportive environment, we would love to hear from you! Apply now and be part of our team dedicated to delivering top-notch customer service in the tech industry.

Frequently Asked Questions

1. Is this a remote position?

Yes, this position supports work-from-home arrangements.

2. What are the required working hours?

The working hours vary from Monday to Saturday, with specific timings outlined in the job description.

3. How long is the project duration?

This is a long-term project with stability and growth opportunities.