Online Customer Service Representative (ECommerce Account) – Remote Position

Full Time

Job Description

We are currently seeking a dedicated Online Customer Service Representative to support an eCommerce account for Grill product brand operated by our client in the United States. The brand has a physical store in Los Angeles and conducts synchronized sales both online and offline.

About this position: 

  • Remote position with flexible working hours (Monday to Friday, 9:00 am to 5:30 pm Pacific Time).
  • Ideal candidate has at least 2 years of customer service experience and eCommerce experience is a plus.

Responsibilities:

  • Provide exceptional customer service support for online and offline sales of barbecue equipment.
  • Handle customer inquiries, issues, and feedback promptly and professionally.
  • Collaborate with team members to ensure customer satisfaction and brand loyalty.

Qualifications

  • Minimum of 2 years of customer service experience.
  • Fluent in English with an American accent.
  • Experience in ECommerce customer service is preferred.
  • Strong communication skills and ability to work in a fast-paced environment.

If you meet the above qualifications and are interested in a stable, long-term position, please contact us to learn more about this exciting opportunity. Join our team and be a part of providing exceptional customer service to our clients in the ECommerce industry.

 

 
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