German & English bilingual Customer Service agent for Ecommerce account

Full Time

Job Description

We are looking for an Experience Customer Service Agent for some of our eCommerce account, who have German/English Bilingual language abilities.

— Competitive hourly rate with a daily paid 45 mins lunchtime & bio-break time

— At least 1 year of Customer Service experience, with eCommerce experience will be highly preferred

— Fluent German & English language abilities

— Have a high degree of empathy, patience and resourcefulness

— Able to follow processes and instructions

— Good knowledge of a PC in Windows environment

— Be always ready to put the customer first and be passionate about helping others

Job Duties:

— Answering questions and solving issues regarding the customer’s purchase

— Managing customer accounts

More Information:

— We will provide CRM & softphone system access

— A good Computer, Reliable internet access, and also a quiet work environment required

— Work from the comfort of your own home

— Callnovo’s friendly management team and the service client will provide the necessary training to get you onboard

Work Shift Hours: 9:00 AM to 6:00 PM Central European Time (Monday – Friday).