French & English bilingual Customer Retention agent
Full TimeJob Description
Callnovo Contact Center is a professional Canadian-based outsourced global call center with 16+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Service Agent for some of our eCommerce account, who have French & English Bilingual language abilities.
— Competitive hourly rate with a daily paid 45 mins lunchtime & bio-break time
— At least 1 year of Customer Service experience
— Fluent French & English language abilities
— Have a high degree of empathy, patience and resourcefulness
— Able to follow processes and instructions
— Good knowledge of a PC in Windows environment
— Be always ready to put the customer first and be passionate about helping others
Job Duties:
— Answering questions and solving issues regarding the customer’s purchase
— Managing customer accounts
— Using customer centric sales strategy to upsell and cross-sell product to our userbase
More Information:
— We will provide CRM & softphone system access
— A good Computer, Reliable internet access, and also a quiet work environment required
— Work from the comfort of your own home
— Callnovo’s friendly management team and the service client will provide the necessary training to get you onboard
Work Shift Hours: 9:00 AM to 6:00 PM Eastern Time (Monday – Friday).