English-Speaking Tech Support Agents for Electrical Products

Callnovo is currently looking for some experienced English-speaking Customer Service Agents to join our team and work with one of our esteemed clients in the electrical products industry.

As a Customer Service Representative, you will serve as the primary point of contact for our customers, offering assistance and support related to our range of high-quality electrical products, including door lock & other smart-home electric products. This role plays a vital part in upholding our reputation for exceptional tech support and ensuring customer satisfaction.

Working Hours: To be determined, 8 to 9 hours per day, 5 days per week, it may be either EST or PST

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide customers with product information, troubleshoot any issues they may encounter, and offer assistance with product usage.
• Document all customer interactions accurately and escalate complex issues to the relevant team.
• Collaborate with colleagues to enhance customer service processes and improve the overall customer experience.

Key Requirements:

• Proficiency in both written and spoken English.
• Availability to work during US timezone
• Minimum of 2 year of experience in tech support role
• Previous experience in technical support for electronic products is advantageous.
• Strong communication skills and problem-solving abilities.
• Comfortable working remotely with a stable internet connection.

We offer a competitive salary, full-time employment, and the flexibility to work from the comfort of your home. If you are passionate about customer service and possess the requisite skills and experience, we encourage you to apply. Your next exciting career opportunity awaits!