English-Italian Bilingual Customer Service Representative

Job Title: English-Italian Bilingual Customer Service Representative

Company: Callnovo Inc.

Location: Remote (Egypt Time Zone: 10 AM – 7 PM, Mon-Fri)

About Us:

Callnovo is a leading BPO company with over 1,000 customer service representatives. We are seeking a dedicated English-Italian bilingual customer service representative to join our team.

Responsibilities:

1. Promptly answer service hotline calls and handle any missed calls.
2. Respond to emails and online chat inquiries, addressing customer questions in a timely manner.
3. Accurately record customer feedback, consistently follow up on issues, and assist customers with a positive attitude.
4. Register and review information data.
5. Complete other tasks assigned by the supervisor.

Requirements:

• Familiarity with e-commerce after-sales service.
• Fluent in English and Italian.
• Excellent customer service skills.
• More than 2 years of customer service experience.
• Strong learning ability, communication skills, and stability.

Benefits:

• Fully remote work environment.
• Positive work atmosphere with supportive colleagues and leaders.
• Opportunities for career growth and development.
• Timely salary payments.

If you are interested in this position and meet the requirements, please apply with your latest English resume and a bilingual self-introduction video in English and Italian.

We look forward to your application!