Bilingual Russian & English Customer Service Representative – Work Anywhere !

Full Time

Job Description

Callnovo is a Professional BPO company with over 20 years experience in the industry. We are looking for a fluent English & Russian Bilingual Customer Support Specialist to join our team supporting a leading Security Camera & Home Protection account. You’ll provide top-notch multichannel support (phone, email, chat) to help customers with their home security needs.

Location: Remote (Work from Home)

Working Hours: Monday-Friday, 10:00 AM – 6:00 PM ( GMT + 5 )

Service Market: Mainly Kazakhstan Marketing and other Russian speaking market

Key Responsibilities:

  • Deliver excellent customer service in English & Russian via phone, email, and chat
  • Assist customers with technical inquiries about security cameras and home protection systems
  • Troubleshoot issues and provide clear solutions
  • Maintain accurate records in our CRM system
  • Work closely with the technical team to resolve complex cases

Ideal Candidate Has:

  • Fluent English & Russian (both verbal and written)
  • 1+ years of customer service experience (technical support is a big plus!)
  • Familiarity with home security products or technical troubleshooting
  • Strong problem-solving skills and patience
  • Reliable internet connection and quiet home office setup
 
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