Bilingual Japanese-English Remote Customer Support Specialist (Security Products)

Full Time

Job Description

Job Title: Bilingual Japanese-English Remote Customer Support Specialist (Security Products)

Join Callnovo’s global team as a Bilingual Japanese-English Remote Customer Support Specialist specializing in security products! In this role, you will be the first point of contact for customers seeking technical assistance and after-sales support through e-commerce platforms.

Key Responsibilities:

  • Provide professional bilingual support via email, chat, and phone for security product inquiries

  • Troubleshoot technical issues and guide customers through solutions

  • Handle after-sales services including returns, refunds and product consultations

  • Maintain detailed records of customer interactions and solutions

Requirements:

  • Native-level Japanese and professional English proficiency

  • 1-2 years of customer service experience (technical support or e-commerce preferred)

  • Availability to work Japan time zone (9:00-18:00, Monday-Friday)

  • Strong problem-solving skills and customer-centric mindset

We Offer:

  • Remote work flexibility

  • Competitive compensation package

  • Continuous training and professional development

 
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