Bilingual German / English Customer Service representatives for E-Commerce account (Remote opportunity)

Full Time

Job Description

Callnovo is on the hunt for dynamic, Bilingual English-German Customer Service Representatives to bolster our E-commerce team. We’re partnering with a client who’s making waves in the outdoor furniture market across Europe, and we’re keen on bringing onboard individuals based in Europe who have an intrinsic understanding of the local market and consumer behaviors.

What You’ll Do:

  • Deliver top-tier services to our German-speaking clientele
  • Address customer inquiries and complaints through phone, email, or chat
  • Leverage your English language skills for seamless internal communication
  • Work in rotating shifts to ensure we’re available from 8 AM to 2 AM, German time, Monday to Sunday. Our shifts are either 8 AM to 5 PM, or 5 PM to 2 AM

What We’re Looking For:

  • Proficiency in German (B1 level or higher)
  • English language proficiency for internal communication
  • Previous experience in E-commerce is a big plus
  • Stellar verbal and written communication skills
  • The ability to multitask, prioritize, and manage time effectively
  • Resilience in a high-volume environment
  • Willingness to work night shifts 2-3 times per week

What We Offer:

  • A long-term, stable project
  • The flexibility of remote work