Bilingual English-Portuguese Remote Customer Service Representative

Full Time

Job Description

Job Title: Bilingual English-Portuguese Remote Customer Service Representative

Company: Callnovo Inc.

Location: Remote

About Us:
Callnovo is a leading international provider of customer service solutions. We are currently seeking a talented and experienced bilingual English-Portuguese Customer Service Representative to join our team and support our e-commerce and security product clients.

Responsibilities:

  • Provide exceptional customer service to English and Portuguese-speaking clients via phone, email, and chat.
  • Assist customers with inquiries related to e-commerce platforms and security products.
  • Troubleshoot and resolve technical support issues efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve customer experience and satisfaction.

Requirements:

  • Fluent in both English and Portuguese.
  • Proven experience working on e-commerce platforms.
  • Technical support experience in security products is highly desirable.
  • Strong problem-solving skills and ability to learn quickly.
  • High level of stability and reliability in a remote work setting.
 
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