Bilingual English/French Customer Service Representative for Logistics Project
Full TimeJob Description
We are seeking some highly experienced customer service specialists to join our team and provide support for a logistics project. The ideal candidate will be fluent in both English and French, able to work during US time zones, and proficient in providing multi-channel support including phone, email, live chat, and ticketing systems.
Working hours:
10 am to 6 pm US Mountain Time Monday to Saturday
8 am to 4 pm US Mountain Time Monday to Saturday
As a Bilingual Customer Service Representative, your responsibilities will include:
- Handling a high volume of inquiries related to the logistics industry
- Providing timely and accurate responses to customer queries via phone, email, live chat, and ticketing systems
- Resolving customer issues and complaints in a professional and efficient manner
- Collaborating with other team members to ensure seamless customer support
- Adhering to company policies and procedures at all times
To be successful in this role, you must have:
- Proven experience in customer service (at least 1 year), preferably in a logistics or related industry
- Fluency in both English and French, with excellent written and verbal communication skills
- Ability to work during US time zones and on weekends
- Strong problem-solving skills and the ability to thrive in a fast-paced environment
- Proficiency in using customer service software and tools
Benefit for this position:
- Remote work opportunities from the comfort of your home
- Potential for career advancement to Quality Assurance (QA) or Team Lead (TL) roles
- Long-term stability and growth within the project