Bilingual Outbound Agent (Mandarin + English) – Financial Sector (Remote)

Full Time

Job Description

Callnovo, a global leader in multilingual call center services, is currently seeking a Bilingual Outbound Representative fluent in both Mandarin and English to support our client in the financial sector. This is a short-term project with a contract term of 3 months, with the possibility of extension upon satisfactory client evaluation.

Responsibilities:

  • Make outbound call to our inactive customers, help them finish account verification, guide the customer initial deposit to their account and how to withdrawal their funds. This is the mainly responsibility.
  • Provide customer service via phone, email, and chat
  • Perform other tasks as assigned by the client

Requirements:

  • Minimum of 1 years of experience in online customer service
  • Proven experience in a Telesales or Telemarketing role
  • Availability to work from 9am to 5pm, Monday to Friday, China Standard Time
  • Proficiency in Mandarin and English

This position supports remote work, making it an ideal fit for home-based professionals. Comprehensive training and ongoing support will be provided to ensure your success in the role.

If you have a strong customer service orientation, the ability to thrive in a fast-paced environment, and a passion for financial services, we encourage you to apply.