- English
- Danish
- Cantonese
- Greek
- Vietnamese
- Arabic
- Mongolian
- Hungarian
- German
- Dutch
- Indonesian
- Bulgarian
- Korean
- Russian
- Cambodian
- Portuguese
- Thai
- Spanish
- Mandarin
- Czech
- Malaysian
- Albanian
- Japanese
- Ukrainian
- Lao
- Italian
- More.......
About us
About us
Company Profile
Callnovo was established in Toronto, Canada in 2004 and is headquartered in Canada and China. Callnovo has grown into a leading outsourced contact center (call center) service provider, focusing on global multilingual customer service and technical support. We provide contact center outsourcing operations and omni-channel contact center and CRM technology solutions in 200+ languages.
Callnovo has more than 1,500 customer service representatives worldwide and currently provides services to top international brand customers.
200+
Global service languages
CRM
Customer Relationship Management System
2000+
Overseas native-speaking customer service representatives
Team Culture-Activity Show
Service language
Make Recruiting Your Competitive Advantage
Company History
2004
Founded in Toronto, Canada
Partnered with Bell Canada, Rogers, Star Choice, and Coface Group
Established the first China Operations Center in Yueyang, Hunan
2008
Partnered with Alibaba Group.
2010
Established the first Operations Center in Guangzhou, China
Partnered with Remax 2000 Realty, CBS Media Ventures, and Handan Pharmaceutical
2012
Established the first Philippines Operations Center
Developed the 1st generation of Callnovo’s Cloud-based SaaS CRM and Communications Platform
Partnered with the US Embassy’s Customer Service Hotline for 54 countries, British Lycal Mobile, Ukraine Airlines, etc.
2013
Established the South-east Asia Operations Center (Indonesia, Thailand, Vietnam, Malaysia, Cambodia)
Partnered with Panasonic Avionics, iTutor Group, Dow Jones & Company, VidaXL, LV Group, etc.
2014
Established the first Operations Center in Bolivia, South America
Partnered with Bolivia Electric, TPLink, Auto Tiger Canada, Groupon US, etc.
2016
Established the Operations Center in South Korea
Partnered with OFO, Breo, Zosi, Lifease, Akorbi, etc.
2017
Established the first Operations Center in Africa
Opening the Eastern Europe Operations Center
Launched a Global Multilingual Customer Service Talent Assessment & Recruitment HR Center focused on empowering Chinese Brands
Partnered with Mindray, SF-Express, Zlong Game, Liugong Group, Yutong, Solaxpower, Wukong EDU, etc.
2018
Opening of the Headquarters in China – Yueyang Kenuo Haifu Information & Technology Co. Ltd.
Established a Global Customer Service CRM Platform & Communications Technology R&D Team
Partnered with the Canadian Embassy, AXA, Tencent Interactive Entertainment, Orfeld, HongMall, Meorient, Sdental, etc.
2019
Established the first Operations Center in Central America
Launched the 2nd generation of Callnovo’s Cloud-based SaaS CRM and Communications Platform
Partnered with Xgimi, IBaby Lab, Ezviz Life, BGI Group, Hofan Group, etc.
2020
Opening of the 2nd Philippines Operations Center
Partnered with Cupshe, Flexispot, MrBarBQ, Global Shares, Bytedance, Pantum, Avanquest Software, Globalstar, etc.
Partnered with Cupshe, Flexispot, MrBarBQ, Global Shares, Bytedance, Pantum, Avanquest Software, Globalstar, etc.
2021
Established the 2nd Operations Center in Africa
Opening of the 3rd Philippines Operations Center
Established a professional GDPR Data Privacy Inspection team
Partnered with UniExpress, Patpat, Ruijie Networks, Emeet, EXP Realty, Geekvape, Nreal, Goodyard, etc.
2022
Established the 2nd Operations Center in Bolivia, South America
Launched the 3rd generation of Callnovo’s Cloud-based SaaS CRM and Communication Platform
Partnered with Avalara, TeachMint, StreetCorner, Aosom, Sunell, Changhong, Wanderly, Rockspace, etc.
Operation center photos
Make Recruiting Your Competitive Advantage
Bolivia Operations Center
China Guangzhou Operations Center
Indonesia Operations Center
Korea Operations Center
Philippines Operations Center
Moldova Operations Center
Thailand Operations Center
Ukraine Operations Center