Remote Full-Time Female English Customer Service Representative – Wigs Product

Full Time

Job Description

Join the Callnovo team as an experienced Female English Customer Service Representative, providing outstanding service for a leading wig company.

Working Hours: 2 Shifts

Shift one: 8 am to 4 pm EST Monday to Friday

Shift two: 12 pm to 8 pm EST Monday to Friday

Responsibilities:

  1. Deliver multi-channel customer service: Answer inquiries, resolve problems, and provide comprehensive information to ensure customer satisfaction.
  2. Improve product and process: Document and provide feedback on customer suggestions and complaints to contribute to the enhancement of our client’s products and processes.
  3. Deepen product knowledge: Learn and maintain a strong understanding of the wig product line to provide accurate information and support to customers.
  4. Additional duties: Perform other tasks as assigned by the supervisor.

Qualifications:

  1. Experience: Minimum of 2 years of customer service experience, ideally within an E-commerce environment.
  2. Communication: Strong communication skills with the ability to thrive in a fast-paced setting.
  3. Stability: Proven job stability with preference given to candidates who can commit to the role long-term.
  4. Industry Knowledge: Familiarity with the wig industry or regular personal use of wigs is a major plus.

This fully remote position requires availability from 8 am to 8 pm EST, Monday to Friday. We are seeking candidates who are detail-oriented, passionate about customer service, and committed to enhancing customer experiences.