Remote English-speaking Customer Service Representative for Beauty Devices products * Female preferred

Join Callnovo eCommerce account for a leading beauty tech company, committed to revolutionizing beauty routines with advanced devices and unmatched customer care. We’re on a mission to deliver top-tier service and are seeking a skilled English Customer Service Representative to help us excel in the U.S. market. Your role will be pivotal in resolving queries, offering product insights, and ensuring a satisfying experience with our innovative beauty devices.

Working Shift: 9:30 am to 5:30 pm Pacific Time, Monday to Friday

Key Responsibilities:

• Deliver exceptional customer service via phone, email, and live chat.
• Handle inquiries related to product features, usage, and troubleshooting of beauty devices.
• Efficiently manage orders, returns, and exchanges.
• Develop comprehensive product knowledge to provide customized advice.
• Address and resolve customer complaints with professionalism.
• Collaborate with team members to elevate customer satisfaction.
• Document all customer interactions, transactions, and feedback accurately.

Candidate Profile:

• Proficiency in English with superior communication skills.
• A minimum of 2 years in customer service roles; experience in beauty devices or ECommerce is preferred.
• Female candidates are encouraged to apply, reflecting our product user demographic.
• Strong analytical and problem-solving abilities.
• Prepared to work remotely with a proper home office setup.
• A keen interest in beauty products and technology.

What We Offer:

• A remote role within a dynamic, supportive environment.
• Long-term engagement with a progressive company.
• Competitive salary
• Comprehensive training on our products and customer service protocol