French/English Bilingual Candidates with Electrical Certification or Experience in Electronic Lock Product

Callnovo is hiring a licensed electrician for a smart home account. We also open to the candidate who does not have electric certification but with experience in Smart Lock industry. Your responsibilities will encompass:

• Engaging with customers through various online platforms, email, and phone channels, demonstrating professionalism and prompt responsiveness.
• Resolving customer queries and issues efficiently and effectively to ensure a high level of customer satisfaction.
• Providing comprehensive product information, troubleshooting assistance, and support with order inquiries.
• Collaborating closely with team members to address intricate customer concerns and escalate matters as required.
• Maintaining meticulous records of customer interactions and transactions for reference and analysis.

Position Requirements:
To thrive in this role, potential candidates must meet the following essential criteria:

• Possession of an electrician certification or substantial experience in the field of electronic lock systems.
• Proficiency in both English and French languages to facilitate seamless communication with customers.
• Demonstrated ability to work autonomously within a remote home office environment.
• Strong command of computer operations and proficient use of diverse software applications.
• Commitment to adhering to a fixed 8-hour daily work schedule from Monday to Friday.
• Exceptional interpersonal skills coupled with a customer-centric approach to resolving issues proficiently.

If you meet these specific prerequisites and are enthusiastic about contributing to a dynamic team dedicated to delivering exceptional customer service, we invite you to submit your application for consideration.